Service Desk Support Coordinator job vacancy
Job details
The closing date for applications is 23:59 on 16 June 2025. First stage interviews are due to take place on 20 June 2025, with final stage interviews scheduled for 26 June 2025.
| Salary | £31,824 per annum with pay progression up to £36,435 per annum within two years employment dependent on performance, plus excellent benefits |
| Location | Central London with flexible working |
| Hours | Full-time/35 hours per week |
| Contractual status | Permanent |
As our Service Desk Support Coordinator, you’ll be the friendly face of IT support at the Royal College of Radiologists. You’ll be the first point of contact for our staff, Officers, Examiners, and remote users delivering support across IT and Audio-Visual systems. From troubleshooting tech issues and managing service requests to supporting high-stakes examinations and ensuring our meeting rooms run smoothly, you’ll play a vital role in our reputable team.
If you are a dedicated professional with a passion for technology and a commitment to delivering exceptional support, the Service Desk Support Coordinator role offers an excellent opportunity to contribute meaningfully within a respected and forward-thinking organisation.
What you’ll do:
- Providing responsive, customer-focused support via Freshdesk, Teams, email, and in person.
- Managing IT tickets and ensuring timely resolutions.
- Supporting Windows, macOS, Microsoft 365, and mobile devices.
- Assisting with onboarding, training, and documentation.
- Helping deliver seamless AV and video conferencing experiences.
- Supporting exams and events sometimes outside regular hours.
What you’ll need:
- ITIL Foundation qualification or equivalent experience in IT Service Management.
- Hands-on experience with ticketing systems, Windows/macOS, Microsoft 365, and Active Directory.
- Strong troubleshooting skills across hardware, software, and networks.
- Excellent communication and customer service skills.
- A proactive, self-starting attitude and a love for learning.
- A commitment to data protection, security, and sustainability.
- Excellent interpersonal, oral, and written communication skills, with the ability to explain complex issues clearly.
- Strong critical thinking skills and the ability to identify workarounds and solutions.
- Self-motivated and able to work effectively within a team and collaboratively across the College.
Download the candidate pack
How to apply
To find out more about any of the vacancies advertised, please download the candidate pack for the post you are interested in. Complete the diversity monitoring form and send a CV and covering letter to [email protected] by the stated closing date, explaining concisely how you match the requirements of the role.
Alternatively, you can send your application by post to arrive by the closing date. Please address your application to:
HR Manager
The Royal College of Radiologists
63 Lincoln's Inn Fields
London
WC2A 3JW
All applications will be acknowledged, but if you have not heard from us again within a fortnight of the closing date, please assume that you have not been shortlisted for interview on this occasion. Unfortunately we are unable to respond to general enquiries about employment opportunities. Each vacancy is advertised on this website as well as through other recruitment methods.
Read our recruitment privacy notice to learn how we handle your personal data.
We reserve the right to close the advert early if we receive sufficient applications. To avoid disappointment, you are advised to submit your application as soon as possible
