Provider Engagement Officer job vacancy
Job details
The closing date for applications is 23:59 on 6 July 2025. First stage interviews are due to take place on 9 July 2025, with final stage interviews scheduled for 14 July 2025.
Salary | £43,718 per annum with pay progression up to £48,319 per annum within two years employment dependent on performance, plus excellent benefits |
Location | Central London with generous flexible working |
Hours | Full-time/35 hours per week |
Contractual status | Permanent |
The Royal College of Radiologists (RCR) are seeking a dynamic Provider Engagement Officer to join our Quality Improvement Unit. This team supports imaging services across the UK in achieving the Quality Standard for Imaging (QSI) a benchmark for safe, effective, and patient-centered care. As our Customer Success Officer this role is your opportunity to make a tangible impact on the quality of imaging services across the UK, while working alongside passionate professionals committed to raising the bar in patient care
What you’ll do:
- Welcome and support providers on their QSI journey via our QSI Hub.
- Deliver engaging webinars and onboarding processes.
- Build strong relationships with imaging services and ensure they have access to the resources they need.
- Develop and use customer engagement metrics to identify opportunities for improvement.
- Promote success stories and the benefits of the QSI scheme through various communication channels.
- Collaborate with internal teams to enhance our CRM system and customer experience.
What you’ll need:
- Experienced in customer-facing roles, ideally in customer success or account management.
- Experience of producing written work of a high standard suitable for dissemination to external audiences, e.g. formal reports.
- Skilled in communication, problem-solving, and CRM systems.
- Passionate about quality improvement and making a difference in healthcare.
- Able to manage multiple priorities and work independently.
- Strong communication and interpersonal skills.
Download the candidate pack
How to apply
To find out more about any of the vacancies advertised, please download the candidate pack for the post you are interested in. Complete the diversity monitoring form and send a CV and covering letter to [email protected] by the stated closing date, explaining concisely how you match the requirements of the role.
Alternatively, you can send your application by post to arrive by the closing date. Please address your application to:
HR Manager
The Royal College of Radiologists
63 Lincoln's Inn Fields
London
WC2A 3JW
All applications will be acknowledged, but if you have not heard from us again within a fortnight of the closing date, please assume that you have not been shortlisted for interview on this occasion. Unfortunately we are unable to respond to general enquiries about employment opportunities. Each vacancy is advertised on this website as well as through other recruitment methods.
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We reserve the right to close the advert early if we receive sufficient applications. To avoid disappointment, you are advised to submit your application as soon as possible
