The College provides services for - and deals with a wide range of enquiries from - doctors, trainees, patients, members of the public and others. We hope to provide the level of service that people have a right to expect. If you feel we have not done that then we want to know about it - so that we can put things right and so that we can improve our systems and processes for the future.
We try to resolve problems informally first. Where there is a problem, therefore, please contact the person or the section (or the manager of that section) who provided the service or the response to your enquiry and explain why you are unhappy and what action is needed. This can be done by telephone or in writing. We will then try to resolve the matter for you as quickly as we can.
If you are still dissatisfied, however, we want you to feel comfortable about making a formal complaint. Formal complaints about standards of service delivery, failure of processes or quality of performance should be made in writing, by letter or e-mail. Please identify:
- The nature of the complaint
- Who has been involved so far
- What has/has not been done
- Why you are not satisfied with the outcome
- How you would like to see the matter resolved
Please provide your name and let us know how we should get back to you. We will normally be happy to talk through the problem and possible solutions on the telephone. Sometimes we may need to ask for additional details. You can e-mail your complaint to: firstname.lastname@example.org (please click on the link) or post to:
The Royal College of Radiologists
63 Lincoln's Inn Fields
London WC2A 3JW
All formal complaints will be acknowledged by return. We aim to let you have a full response within two weeks of receipt, although complex issues may take longer to resolve.