Within the Learning Projects Administrator role, you will have the opportunity to develop your existing administrative and customer services skills, taking part in projects with the aim of supporting the professional development of doctors.

The Learning Team’s core function is to deliver high-quality educational and learning activities, and products for doctors who treat cancer and make medical diagnosis through imaging. The Learning Projects Administrator will support the team to ensure the smooth running of its day-to-day business. 

The Learning Projects Administrator will play a crucial customer facing role by providing excellent customer support to doctors accessing online learning content, acting as the first point of contact for queries. To be successful in this role you will be a strong multitasker with good communication skills. You will understand the importance of providing an excellent service to busy doctors and internal staff, taking pride in doing so. As part of this role, you will also have the unique opportunity to work alongside medical subject matter experts (SMEs) and develop your project management knowledge and skills.  

• Provide customer-focused and responsive service to all inquiries about various opportunities to engage with RCR Learning. 
• Co-manage phone lines and team email inboxes in line with Service Level Agreements. 
• Become a proficient user of the Customer Relationship Management System (CRM), ensuring data is entered, updated and maintained accurately. 
• Support the administrative aspects of developing and delivering educational programmes designed to engage doctors. 
• Work with the Learning Technologist and SMEs to ensure that the content on our e-learning platform is logically organised, accessible and up to date. 
• Alongside other team members, support implementation of end-to-end project management approach according to team principles and frameworks. 

• Demonstrable organisational and administrative skills, with good attention to detail.
• Proven experience of providing high-quality customer service. 
• Experience of undertaking general administrative tasks. 
• Good communication and interpersonal skills, with the ability to build and sustain effective working relationships. 
• Experience working collaboratively as part of a team and with external stakeholders.